Terms & Policies


Ordering

Our web shop is designed to give our customers the convenience of shopping. The navigation is intuitive and clean, allowing you to quickly and easily assessing the product information and placing an order in three clicks. Moreover, the search engine at the top of page helps you find a product more directly.

The shop system automatically disables out of stock products. If you cannot find an item or a color that you are looking for, please feel free to send us an email with the item number or product description and we will check the product status for you. Sometimes you may see that an item is on back order, which means that it will be in stock soon and you can order it now to ensure that you will be first in line for the new inventory.

Currency

Our store's currency is in United States Dollar (USD). Even though prices are displayed in different currencies, orders will be processed in our store's currency which is USD.

Payment, Pricing & Promotions

Payment : All payments are handled through Paypal payment gateway. It is safe and secure where all payment details are encrypted with high level SSL protocols. Paypal is a widely accepted and secure payment method best known for eBay and many other international shopping platforms.

Pricing : Here at Jteamhobbies, we do not rock up the prices for any items even we know that they are sold at higher prices elsewhere. We always keep our prices to be reasonable and competitive. You always pay Jteamhobbies a fair price and never too much.

Promotions : Jteamhobbies has regular interesting offers, extra discounts, and promotions. Discounts are usually given as instant (automatic) discount at checkout or in the form of coupon code which you enter during checkout process. Discount offers are announced on our web shop or in our newsletter. We also provide discount codes tor value customers through email promotions.

Shipping & Delivery

All shipments are made by registered air mail provided by Hong Kong Post Office, or by expedited shipping provided by DHL Express. Orders are normally shipped in 1 to 2 business days after receipt of payment, and no longer than 3 business days. Normal shipping time by registered air mail is 7-20 business days, and by expedited shipping is 1-3 business days to arrive worldwide. You will receive our email notification for delivery tracking number that you can trace the delivery status online. We provide free shipping no matter what your order amount is. When the total order amount is US$230 or more, we will automatically upgrade your order to expedited shipping with no additional charge.

Returns & Warranty

Jteamhobbies supplies only top quality GPM products. All products are tested and inspected to meet the high standard before delivery. In the rare case that you are not satisfy with the product due to manufacturing defect, incorrect item sent, or damage caused by delivery process, please return it to us within 30 days from the date of receipt. All products are covered by 30 days direct manufacturer warranty.

Before returning a product, you should contact us at shop@jteamhobbies.com, indicating the order number and the reason for return. You will receive a return (RMA) form from us, which you will need to fill in the form and send it together with the return product. Please note that without the RMA form included with the return, we will not be able to take the packet in reception.

NOTE : All return products must be 1) in brand new condition without any damage ; 2) in original packaging (if possible) ; and 3) well-packed in an additional box or padded envelope. Return shipping fee is responsible by buyer.

Privacy & Security

Each online order is associated with the exchange of some necessary personal information such as name, postal address and email address. We treat all this personal information safely and strictly confidential. We will never sell, share, transmit or display any personal data to third parties. All information we collect will only be used in processing transactions, improving customer service, and sending periodic emails.

Cookies used by Jteamhobbies : A cookie is a small file stored on your computer hard drive and is intended to make it easier for you when visiting our web shop. For example, cookies recognize your interest in certain products and give you information about those products in any subsequent visits to a website. In any case, this type of cookie does not collect any information apart from your browsing information on our web shop.

Your Account Information

By registering an account at Jteamhobbies, you will be able to use Your Account dashboard to access all your data and orders. You will find an overview of your orders and invoices, products that you have added to Wish list, products you have viewed, discount and coupon codes, giftcard balance, and so on. You can also update your login details and shipping and billing address. This is especially important when you have moved to a new address and must be updated to avoid shipment not able to be delivered.

Suggestions & Complaints

For a web shop there is nothing better than when the customers think along with you and make suggestions... suggestions to take certain products, about certain things or links that do not work well on the site, or simply about typing or spelling errors.

Less complaints, more fun. We want to avoid complaints at the time by providing high quality products and good customer service. Of course we want you to come back and we care about our customers. If there is anything not satisfactory, please let us know and we will handle it seriously. We will learn from your complaints and improve our services and products at higher level.

Disclaimer

We have done our best to display as accurately as possible the information, colors, and prices of the products shown on this website. However human error does sometimes occur such as typographical error or error in pricing and product description. While we take great care to avoid them, we accept no responsibility or liability for any found typographical errors (including prices), spelling mistakes, product specifications or images.

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